Contact Us

How to Contact Us

Please select the topic below for which you need support. This will bring you to one of our Jira Service Desks. If you do not have a Service Desk account, you will need to create one initially. This account is different from your PlaidCloud account.

Technical Issues

If you are a current PlaidCloud member having technical issues please use the PlaidCloud Technical Support portal. In order for us to diagnose and fix the issue as quickly as possible, please provide as much relevant information as you can.

PlaidCloud Technical Support

Payment, Subscription, or Accounting Issues

If you are a current PlaidCloud member and have questions or issues related to payments, subscriptions, accounting, or other financial matters please contact our finance support desk.

DO NOT provide any financial information such as bank accounts or credit card numbers in your inquiry.

PlaidCloud Payments and Subscription Help

Security and Responsible Vulnerability Disclosure

Please submit any issues or concerns related to PlaidCloud security to our Security support desk.

If you believe you have found a vulnerability, please notify us immediately.

NEVER send or provide your password to anyone, even our support desk.

PlaidCloud Security or Responsible Vulnerability Disclosure Help


Please apply for positions using our Careers support desk. Yes, this is an unconventional way to submit a resume but we believe it better captures our culture and technology to ensure a smooth execution.

Apply for a Position

General Inquiries

If none of the above categories seem to fit you, please drop us a line on our general inquiry support desk so we can identify and solve any issue you are experiencing.

General Inquiries